Mr. Khuu Han Giang, Director of Customer Service Center of CMC SISG has just achieved  ITIL Expert certificate

ITIL is the most advanced management framework for IT management team in the world. That is the reason why ITIL Expert is the most prestigious certificate in the world. ITIL Expert is the highest certificate in the system of ITIL certificate. ITIL is used by multinational corporations to build IT service systems and transform IT into a service. The person who has ITIL Expert certificate has the ability to provide strategies, deploy, operate, and improve system of  IT services, at the same time, he has more advantages in participating in large IT services projects. The world’s leading IT corporations have been thoroughly applied ITIL to deliver IT values to customers This is also a compulsory trend of IT companies in the next 02 years - both companies using the service and service providers as CMC SISG.

To achieve ITIL Expert certificate, there are 2 branches for learners to choose from and Mr. Khuu Han Giang has chosen branch of Service Lifecycle Module. In this branch, learners must pass 5 subjects: Service Strategy - SS, Service Design -SD, Service Transition - ST, Service Operation -SO, Continual Service Improvement - CSI (Intermediate Level) and the last subject: Managing Through The LifeCycle - MALC (Advanced Level)

During the learning process, learners always do case studies in Sample Paper. Each lesson consists of a real business case and questions in accordance with that case, with 4 answers that equivalent to the score of 0, 1, 3, 5. For the structure of the exam, each exam consists of 8 sentences and must be completed within 120 minutes. Each question consists of one scenario and accompanying questions. Passing score must be 28/40 ~ 70% and 30/40 ~ 75% (for MALC). 07 months of study (equivalent to 25 consecutive school days) requires learners to have a high concentration and be serious with themselves, because after finishing a subject, candidates must immediately take that subject’s test so that when returning to daily work, they do not have to worry about revision and examination - which are already very difficult for those who are going to work.

In addition, learners must have at least 5 years to experience the role of a person who has been involved in the process of providing IT service to customers, participated in the operation & management of the system to face difficulties, obstacles and concerns of the service provider, as well as unsolved problems causing headache and understand what customers need. As such, ITIL is really practical to and new learners can acquire knowledge in the best way.

Mr. Khuu Han Giang said: “Owning the ITIL Expert certificate proves that CMC SISG has invested a lot in the capacity of technical experts. This is an opportunity to broaden the knowledge of the entire CMC SISG team in order to orientate our thinking towards providing services , understand the components of the service, and thus help to provide customers with values and experience in accordance with international standards. With ITIL Expert, I believe that CMC SISG has matured into its capability of providing services, as well as systematizing the entire business process, people and technology, and continues to provide customers with new IT services that have positive values in time to come".